The European AI contact center.
Voxlive is the full CCaaS platform for European enterprises. Agent assist, intelligent routing, AI voice agents, live translation, and sovereign deployment — built on one stack, billed in euros, hosted where your data must stay.
The gap that compounds quietly
Your CCaaS vendor is American. Your regulator isn't
NICE is American. Five9 is American. Talkdesk is American. Genesys is American. They each have a European subsidiary and a Frankfurt data center, and they each operate under the CLOUD Act. Your compliance team writes the same exception memo every year. Schrems II, the EU AI Act, sector-specific sovereignty rules — none of these are going away.
Adding AI to a contact center is now expected. Adding it well is not
Every CCaaS vendor has shipped a "Genius / Copilot / Autopilot / Enlighten / Mpower" AI brand in the last 24 months. Most are wrappers on US foundation models, billed as add-ons, with quality that drops on French and on languages no US vendor optimized for. Your agents notice. So do your customers.
Your French is not their priority
Most CCaaS vendors treat French as a localization. We treat it as a foundation. The difference shows up in transcription accuracy, in agent assist quality, in how the AI agent handles a regional accent or a technical term that doesn't translate cleanly. The leading vendors run English-first models and translate around the edges. We don't.
One platform, every voice operation
Inbound
Calls arrive over SIP, WebRTC, or carrier connection. Voxlive identifies the language in under 100ms, routes to the right queue, and either connects to a live agent or hands off to a Voxist-built AI voice agent. The same caller, the same context, the same call data record, regardless of who picks up.
During the call
Agent assist runs in real time: live transcription with speaker separation, intent detection, knowledge surfacing from your Voxcept graph or your existing knowledge base, automatic call summarization, sentiment indicators, compliance flagging. Live translation, when needed, runs in the agent's earpiece without changing the caller's experience.
After the call
Calls are summarized, tagged, and pushed into Salesforce, ServiceNow, HubSpot, Zendesk, or your custom CRM. Quality assurance, voice-of-customer analytics, and agent coaching loops are generated automatically. Compliance recordings are stored in the jurisdiction you choose.
The whole loop
WFM, QA, omnichannel (voice, email, chat, social), reporting, supervisor dashboards, real-time queue management, predictive dialing for outbound. Everything you'd expect from a Gartner-Leader CCaaS, plus the parts you currently buy as bolt-ons.
Built to do the hard things well
Real-time agent assist
live transcription, intent detection, knowledge surfacing, sentiment indicators, compliance flagging. Built on Voxist ASR, not a third-party wrapper.
AI voice agents
fully autonomous voice agents for triage, qualification, scheduling, and L1 resolution. Same AI receptionist tech that powers Voxreply.
Intelligent routing
language identification, intent-based routing, skill-based routing, sentiment-aware escalation. Sub-100ms language detection.
Live translation
agent and caller speak different languages? Voxlingo runs in the agent's earpiece, sub-second, with COMET #2 globally on French-centric EU pairs.
Omnichannel
voice, email, chat, SMS, WhatsApp, social. One queue, one agent desktop, one customer record.
WFM and QA
forecasting, scheduling, adherence, intra-day management, automated QA scoring on 100% of calls (not the 2% your manual team reviews).
Voice-of-customer analytics
topic clustering, trend detection, contact-driver analysis, all running on the actual transcripts, not on agent dispositions.
CRM and ticketing integrations
native connectors for Salesforce, ServiceNow, HubSpot, Zendesk, Microsoft Dynamics. REST API for everything else.
Four things, every time
Sub-200ms first-audio latency, 8.9 streams per vCPU
Voxlive runs on Voxist's ASR engine, which sustains 8.9 concurrent streams per vCPU at real-time factor under 1.05 — roughly 3.5× the CPU density of mainstream alternatives. The economics show up in your infrastructure bill. The experience shows up on the call.
40+ languages with European depth
French ASR at 4.2% word error rate. German, Spanish, Italian, Portuguese, Dutch, Polish, Czech, Hungarian. Each language is production-grade, not a demo. Each one is benchmarked publicly on the Voxist leaderboard. Translation between any pair runs through VoxTranslate, ranked COMET #2 globally on French-centric EU pairs.
Sovereign by default
Voxlive is the only major CCaaS platform built in Europe and deployable on European sovereign cloud, on your own infrastructure, or fully air-gapped. GDPR-native. EU AI Act-ready. SecNumCloud-roadmapped. Available through OVHcloud and Scaleway marketplaces. Your call recordings, your call metadata, your customer voiceprints — none of it crosses a border you didn't choose.
Outcomes measurable from day one
Voxlive deployments report 40% faster call resolution and 27% reduction in average handle time within the first 90 days. AI voice agent containment runs at 35–45% on inbound triage queues. Every number we publish is from a real deployment.
A short, honest comparison
| Voxlive | NICE CXone | Genesys Cloud | Five9 | |
|---|---|---|---|---|
| Built and hosted in Europe | — | — | — | |
| Sovereign / on-prem deployment | Partial | Partial | — | |
| French ASR at 4.2% WER | Cloud only | Cloud only | Cloud only | |
| Live translation built-in | Add-on | Add-on | Add-on | |
| AI voice agents on the same platform | Cognigy (acq.) | — | Partial | |
| Transparent EUR pricing | — | — | — |
One platform, six products, one flywheel
when call volume spikes, when offices close, when an agent can't pick up. Voxreply's AI receptionist handles overflow and after-hours calls so nothing falls through.
every customer call is a knowledge source. Voxlive feeds call transcripts and resolution patterns into your Voxcept graph automatically.
real-time translation in the agent's earpiece, in 40+ languages, on French-centric pairs that beat DeepL in 17/20 benchmarks.
extend Voxlive with your own logic, your own agents, your own integrations. Same auth, same SDKs, same SLA.
Questions, answered
How long does a Voxlive deployment take?
Standard cloud deployments take six to twelve weeks from contract to first production call: two weeks for integration scoping, two to four weeks for SIP and CRM integration, two to four weeks for agent and supervisor training. Sovereign and on-premise deployments add four to six weeks for infrastructure provisioning.
Can Voxlive replace our existing CCaaS platform, or is it an add-on?
Both, depending on your situation. Full migrations from NICE, Genesys, Five9, or Talkdesk are the most common Voxlive deployments. Layered deployments — where Voxlive runs alongside an incumbent for specific languages or specific lines of business — are also supported.
What languages does Voxlive support?
We support 40+ languages, with production-grade depth on European languages. Detailed performance by language is published on the Voxist ASR leaderboard, updated monthly.
Can we run Voxlive on-premise?
Yes. Voxlive is one of the very few CCaaS platforms with a fully on-premise deployment option, including the AI models. Sovereign cloud (OVHcloud, Scaleway) and air-gapped deployments are also available.
How does Voxlive compare to NICE CXone or Genesys Cloud?
Voxlive matches NICE and Genesys on the core CCaaS feature set — agent assist, AI agents, omnichannel, WFM, QA — and outperforms them on three structural dimensions: European hosting and sovereignty, French and European language quality, and transparent EUR pricing.
Do you support our CRM (Salesforce, ServiceNow, HubSpot, Zendesk, Microsoft Dynamics)?
Yes — native bidirectional connectors for all five, plus REST API for custom integrations. Call data records, transcripts, summaries, dispositions, and AI-extracted entities all flow into the CRM record.
Can our AI voice agents handle outbound calls, or inbound only?
Both. Inbound is the more common starting point — triage, qualification, scheduling, L1 resolution. Outbound use cases include customer notification campaigns, NPS surveys, payment reminders, and appointment confirmations. Voxlive includes a predictive dialer for outbound at scale.
What's your SLA?
99.95% platform availability on cloud deployments. Five-nines (99.999%) on dedicated enterprise contracts with the corresponding infrastructure commitment. Response-time SLAs run from 1 hour (P1) to 1 business day (P4), with 24/7 incident response for P1.
Is Voxlive available in our country?
Voxlive is sold in 30+ countries today, primarily in the EU, UK, Switzerland, North America, and selected APAC markets. SIP connectivity is available globally; data residency by jurisdiction is enforced on customer request.
How does Voxlive's AI agent compare to Bland, Vapi, or Retell?
Bland, Vapi, and Retell are voice-agent platforms built for developers and SMBs to assemble their own agents. Voxlive's AI voice agents are a feature of a full enterprise CCaaS platform, with the routing, queueing, QA, WFM, supervisor visibility, and CRM integration that a contact center requires.
What about MiFID II call recording? Healthcare?
Voxlive supports MiFID II call recording requirements out of the box, with the appropriate retention and immutability guarantees. Health data is hosted on HDS-certified infrastructure in France for healthcare deployments.
Run your contact center on European AI infrastructure.
English & French · EU-hosted · no audio used for model training