Contact Center Solutions

The contact center that understands every call, in every language.

Voxlive combines real-time ASR, live translation, and AI agent assist in a sovereign CCaaS platform deployed inside your perimeter. Lower handling time, more first-call resolution, zero round-trips to a US cloud.

See a Voxlive demo

Live callLive

−40%

average handling time

+28%

first-call resolution

40+

languages, real-time

<1s

perceived end-to-end latency

voice → voiceGDPR-native

The problem

Three pains your current CCaaS platform hasn't solved

Pain 1

Your agents and customers don't speak the same language — and interpreter costs are climbing

Interpreter services cost €0.80–€2.00 per minute. Multilingual hiring is expensive. Call abandonment rises when callers cannot find an agent in their language. Voxlive translates voice to voice in real time across 40+ languages — in the agent's earpiece.

Pain 2

Your agents spend 30% of their time taking notes after every call

After-call work accumulates cost and reduces available capacity. Voxlive transcribes and summarises every call automatically, in real time, and fills the CRM. Agents stay focused on the customer.

Pain 3

Your CCaaS platform sends audio to a cloud your DPO cannot audit

For regulated sectors — finance, healthcare, public administration — sending customer conversations to a US cloud is not an option. Voxlive deploys inside your perimeter: sovereign cloud, on-premise, or air-gapped.

Capabilities

What Voxlive brings to your contact center

Real-time ASR

Streaming transcription with first-audio under 200ms. 4.2% WER on French — best-in-class for European languages.

Live voice translation

COMET #2 globally on French-centric EU pairs. Voice-to-voice translation under one second of perceived latency. 40+ languages in production.

AI Agent Assist

Real-time suggestions during the call, automatic summaries, CRM fill. The agent stays focused on the customer — the back office fills automatically.

Call quality analytics

100% call transcription, sentiment analysis, call-reason detection, compliance monitoring. Coaching moves from sampled to exhaustive.

Sovereign deployment

On-premise, OVHcloud, Scaleway, or air-gapped. No outbound calls to a US hyperscaler. Audio stays inside your perimeter end-to-end.

Native integrations

Cisco Webex, Microsoft Teams, Genesys Cloud, NICE CXone, Salesforce Service Cloud, Zendesk. SIP, WebRTC, and open APIs for your existing CCaaS.

Results

Numbers from real deployments

−40%

average handling time

+28%

first-call resolution

−70%

interpreter spend

100%

call transcription coverage

Compliance & trust

GDPR-nativeEU AI Act readySecNumCloud roadmapSOC 2 Type II (in progress)ISO 27001 (in progress)HDS-hostedMiFID II call recordingOn-premise optionAir-gapped option

FAQ

Questions, answered

Is Voxlive a replacement or a complement to our current CCaaS?

Both. Voxlive can fully replace your CCaaS platform or integrate as a speech AI layer on top of your existing CCaaS (Genesys, NICE CXone, Cisco) via SIP, WebRTC, or API. Most customers start with integration before migrating telephony if the ROI justifies it.

How many languages does Voxlive support in real time?

40+ languages, with production-grade depth on European languages. Voice-to-voice translation is available on all pairs. Automatic language detection identifies the speaker's language in under 100ms.

How does Voxlive connect to our CRM?

Voxlive offers native connectors for Salesforce Service Cloud and Zendesk, and a generic webhook API for any other CRM. Transcripts, summaries, and call metadata are pushed automatically at end-of-call.

What's the deployment timeline?

For a SaaS deployment (sovereign cloud), 4–6 weeks from signature to go-live. For on-premise or air-gapped, 8–12 weeks depending on infrastructure complexity. We assign a dedicated engineering team to every deployment.

Turn every call into a resolution.

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English & French · EU-hosted · no audio used for model training